Worry-Free Return Commitment
We guarantee efficient and transparent return services, safeguarding your consumer rights throughout the process. The streamlined procedure ensures full control:

3-Step Return Process

1. Submit Request
   Log in → Navigate to "Order Management" → Select items → Complete RMA (Return Merchandise Authorization) form (include reason/quantity) System auto-generates RMA code

2. Service Agreement

   • Customer service will contact you via email/in-app message within 24 business hours of RMA receipt

   • Negotiation includes:
     ✓ Return method (collect/paid)
     ✓ Refund option (original payment/store credit)
     ✓ Special item handling instructions

3. Complete Return

   • Ship goods as agreed (retain shipping documentation)

   • Quality inspection within 48 hours of warehouse receipt → Refund initiated (typically processes in ≤3 business days)

Guarantees
✓ End-to-end tracking: Monitor real-time status ([Order Management]-[After-Sales Progress])