Promotions & Disclaimers

1. Promotion Period and Scope

The start and end times of promotions are based on the system time of the website. Some promotions may be limited to specific countries or regions (e.g., certain European countries). The website reserves the right to adjust or terminate the promotion scope.

2. Discount Eligibility

Discounts such as cash vouchers, points redemption, and free shipping are applicable to all products sold on the  website, unless otherwise stated on the promotion page.

3. Price and Calculation

All promotional prices are based on the reference prices displayed on the website. In the event of system errors or incorrect pricing, the website has the right to cancel or correct the order before shipment.

4. Discount Stacking Rules

Multiple discount methods can be used for the same order (unless specifically stated otherwise on the promotion page), but discounts of the same type cannot be combined. The website reserves the right to cancel the discount eligibility if users abuse or maliciously take advantage of discounts.

5. Gifts and Prizes

Gift quantities are limited and available while stocks last. The quality of gifts will comply with relevant EU consumer protection laws.
Prizes in sweepstakes are physical items and cannot be exchanged for cash. Winners must submit valid information within the specified time; otherwise, it will be considered as an automatic forfeiture.

6. Promotion Adjustments and Notifications

The website reserves the right to modify, suspend, or terminate promotions due to reasons such as supplier price fluctuations, stock changes, or system updates. Users will be notified of changes via website announcements, emails

7. User Conduct

Any form of fraudulent activity is strictly prohibited, including but not limited to:
• False transactions, duplicate orders, bulk ordering.
• Exploiting technical loopholes or third-party tools to gain discounts.
• Fabricating return reasons to gain unfair benefits.
If violations are found, the website reserves the right to cancel the order, deduct any accumulated points or amounts, and pursue legal action if necessary.

8. Return and Refund Policy and Discount Impact

For orders participating in promotions, the discount will be proportionally deducted in case of returns or refunds. If the order amount no longer meets the conditions for discount after a return, the original price will apply.
Discounts will not be retained if the return is due to user error (e.g., refusal, incorrect address, size selection).
If the return is due to our error (e.g., incorrect size or style) or factory defects, a full refund will be provided.
Returns must be made within 14 to 30 days from receipt of the package. The products must remain in their original condition and packaging.
The return shipping fee for non-product-related issues is the responsibility of the customer.

9. Disclaimer

Force Majeure
The website is not liable for compensation due to abnormal transactions, service interruptions, or data loss caused by force majeure events (e.g., natural disasters, government orders, policy adjustments, judicial actions, cyberattacks, virus infections, system failures). However, we will make every effort to minimize the losses and promptly notify users.
Limitation of Liability
All products, services, content, links, and advertisements provided by the website are "as is." While we strive to ensure the accuracy of all information, the website is not liable for any errors or inaccuracies in product descriptions, images, prices, or other content. We do not guarantee the completeness, accuracy, reliability, or applicability of the content and are not liable for any direct or indirect losses resulting from reliance on such information.
Technical Issues
The website may encounter technical issues, such as server downtime or other unforeseen failures. The website is not responsible for service interruptions or data loss caused by such issues. We will endeavor to maintain the stability of services but cannot guarantee that technical issues will not occur.
By using the website services, you acknowledge and agree to the above disclaimer.

10. Intellectual Property Notice

All content on this website, including but not limited to text, images, videos, trademarks, and logos, is owned by Sparkwear or relevant rights holders and is protected by intellectual property laws. Without explicit authorization, no organization or individual may reproduce, redistribute, display, modify, or use the website content in any form.
We reserve the right to pursue legal action against unauthorized use of the website's content and will take necessary legal measures to protect intellectual property rights.

11. User Responsibility and Information Accuracy

Users must ensure that the registration and shipping information provided is accurate, truthful, and valid. Any loss caused by incorrect information (e.g., inaccurate address or phone number) will be borne by the user.
Requests for returns or exchanges due to buyer's error (e.g., size or color selection mistake) will not be accepted.

12. Transaction Security and Risk Reminder Beware of Non-official Customer Service Information

Do not trust any refund or transaction information provided by unofficial customer service. Sparkwear is not responsible for any financial losses resulting from private transactions or purchases made through unofficial channels.

13. Modification and Termination of Services Terms Update

We reserve the right to modify or update these terms at any time. Updated terms will be posted on the page and will take effect immediately. Please review these terms regularly to stay informed of any changes.
Service Termination
We have the right to terminate or suspend a user's account or access in case of violations of these terms, illegal activities, fraudulent behavior, or actions that affect the normal operation of the website. Users whose service is suspended or terminated will be notified in advance, and necessary measures will be taken to ensure the platform's security.

14. Applicable Law and Dispute Resolution

Applicable Law

These terms are governed by EU laws and the domestic laws of its member states, including consumer protection and e-commerce regulations.
Dispute Resolution

In the event of a dispute, users should first attempt to resolve it through customer service channels. If resolution fails, users may initiate litigation at the court with jurisdiction over the transaction location or resolve the dispute through arbitration or mediation.