Terms & Conditions

Terms of Service

Welcome to our e-commerce website (hereinafter referred to as "the Website"). By using this website or services, you agree that you have read, understood, and accepted these Terms of Service and our Privacy Policy (Privacy Policy Link).
Any new features or services added to this Website will also be subject to these Terms, so please regularly check for the latest version.

1. Conditions of Use

  1. You declare that you have reached the legal age of majority in your country/region, or you have obtained the consent of a guardian to use this Website.

  2. You may not use this Website for illegal purposes or violate any laws, including copyright laws.

  3. You may not spread viruses or malicious code, and all payment information is encrypted during transmission.

  4. Unauthorized use of this service content, including copying, selling, reselling, or any form of exploitation, is prohibited.

2. Account Management

  1. You are responsible for maintaining the security of your account information and all activities under your account. In case of any unusual activity, please immediately contact our customer service.

  2. User information must be true, complete, and updated. Any losses caused by inaccurate information shall be borne by the user.

  3. User information is subject to our Privacy Policy, and users may exercise their GDPR rights (access, rectification, deletion, restriction of processing, and data portability).

  4. Information collection details:

    • Registration Information: Name, email, phone number, password, used for account creation and management.

    • Order Information: Shipping address, contact details, purchased items, and payment information, used for order processing, delivery, and after-sales services.

    • Browsing and Behavioral Information: Pages visited, time spent, links clicked, used for personalized recommendations and website experience improvement, collected via cookies and similar technologies. Users can manage or decline cookies through browser settings.

    • Third-party Information: Information obtained from authorized or legally shared partners, used to provide more comprehensive services.

3. Product and Service Information

  1. We make efforts to ensure the accuracy of product descriptions and images, but the physical product shall prevail.

  2. Prices and product information may change at any time without prior notice.

  3. Historical information is for reference only and does not guarantee real-time accuracy.

  4. Special products may only be available online, with limited stock, and returns or exchanges are subject to our return policy.

4. Orders and Payments

  1. Submitting an order is considered an offer to purchase, and the Website may decide whether to accept it. A confirmation email will be sent once the order is accepted, and consumers may cancel the order before shipment (Order Cancellation Process).

  2. Multiple payment methods are supported, and in case of payment failure, we will assist in resolving the issue.

  3. If the order cannot be fulfilled after payment, a refund will be processed, and the amount will be returned via the original payment method (Refund Policy).

  4. The Website has the right to limit the purchase quantity for each person, household, or order.

  5. Users must ensure their account information is accurate and complete, and update email and credit card information in a timely manner.

5. Shipping, Returns, and Cancellations

  1. Shipping is based on the order address, and the shipping cost is borne by the user. Delivery time is for reference only, and delays may occur due to special circumstances (weather, customs).

  2. Please check the goods upon receipt. If there are issues, you may refuse the package and contact customer service.

  3. EU Consumer Rights:

    • The standard return period is 14 days, with the return period extended to 30 days during holidays or promotional events (such as Singles' Day, Black Friday, Christmas, etc.).

    • Consumers may cancel the order or return the product, with specific procedures outlined in the Return/Refund Policy.

  4. Return Conditions:

    • Returned products must be unused, unwashed, unworn, and in their original packaging, with tags and accessories intact.

    • Return shipping costs are borne by the consumer if the return is not due to product issues.

    • For product defects or errors (quality issues, damage, or discrepancy with the description), the business will bear the return shipping costs and offer a full refund.

  5. Personalized Products: Customized or personalized products (such as engraved items) are generally non-returnable unless there is a quality issue.

  6. All returns must be submitted for review and approval. Refunds will be processed via the original payment method.

6. Third-Party Links and Responsibility

  1. This Website may contain third-party content or links. Third parties must comply with security and confidentiality requirements.

  2. Third-party websites operate independently, and we are not responsible for their content or any transactions.

  3. Users must comply with the policies of third-party websites and assume all risks involved in transactions.

7. User Comments and Submissions

  1. By submitting comments, suggestions, or ideas, you grant us permission to edit, publish, and use them.

  2. Comments must not include illegal, obscene, defamatory, infringing content, or computer viruses.

  3. Users are responsible for the authenticity and legality of their comments.

8. Prohibited Activities

Illegal activities, harassment, infringement, submission of false information, spreading viruses, collecting others' personal information, etc. Violation of these terms may result in the termination of access.

9. Disclaimer

  • The Website and services are provided "as is", with no guarantees of uninterrupted service, error-free operations, or meeting expectations.

  • We are not responsible for any damages caused by force majeure or third-party issues.

10. Indemnification

Users agree to indemnify the Website and related parties against any third-party claims arising from violation of these terms or laws, including reasonable attorney fees.

11. Severability and Termination

  • If any part of these terms is found to be invalid, it will not affect the validity of the remaining terms.

  • Users may terminate these terms by stopping using the service.

  • We may terminate access to the service due to violations.

12. Changes to Terms

  • The Website reserves the right to update these terms at any time.

  • Continuing to use the Website means you accept the updated terms.

Additional Policies (for GMC approval and EU regulatory compliance)

  1. Privacy Policy: [Privacy Policy Link]

  2. Return/Refund Policy: [Return/Refund Policy Link]

  3. Shipping Policy: [Shipping Policy Link]

  4. Cookie & Tracking Policy: [Cookie Policy Link]